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sales@mediastorehouse.com
UK 0203 286 0822
 

Pixel Perfect Guarantee

We want you to be completely happy with your purchase.

Our Pixel Perfect Guarantee ensures that the print you receive matches the preview shown on our web site, reflecting the age and quality of the artwork we have on file. 

If you are not happy with an item, or have simply changed your mind, do please let us know as soon as possible.

REFUNDS

Contact us within 30 days of receiving your goods (returns are to be received no later than 14 days after notification).  Refunds will be processed within 7 business days. Shipping charges on the original order will be refunded but we can only refund return shipping charges if it was a result of our error.

EXCHANGES

We can exchange goods within 30 days from delivery. After this we only exchange items if they were received faulty, or if the wrong item was received. Free exchanges apply to UK orders only, replacement items sent to an overseas address may be charged the full postal cost for delivery.

REPAIRS AND REPLACEMENTS

In the unlikely event you receive a faulty item contact us immediately and we'll advise the next steps to take to resolve any issues.  (Note: late notificiations may require proof that the item was faulty when received.)

CHRISTMAS GIFTS

Any purchase bought as a Christmas present after 31st October can be returned up to January 6th. The item must be returned in the condition that you received it and in its original packaging.


Returning an Item

Please first contact us by replying to the order confirmation email or use our Feedback page. All we ask is that you return the item in the condition that you received it (including any paperwork) and wrap the package securely - the packaging they arrive in can often be used for the return.

Important: We only refund upon receipt, therefore advise returning items via a trackable method.

We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 30 days from receipt of goods. Returns are to be sent to the address provided in the return authorisation email.

All personalised, or made-to-order items, are excluded from the returns policy, so please check carefully before ordering. As soon as you place an order for a personalised or made-to-order item you have entered into a contract to purchase that item. Therefore once you have submitted the order you cannot cancel or return the item either before or after dispatch.

During peak periods exchanges can take up to 28 days to process. If you require an exchange for a specific date, e.g. in time for Christmas, we advise that you place a fresh order as we cannot guarantee that returns will be processed in time.

CHECKING

We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge. A full charge will be made on goods that have been returned in a used or unsalable condition (e.g. damaged packaging, torn, scuffed or dirty goods). We reserve the right to return to you (at your cost) any item returned to us after 14 days, or not in compliance with the conditions above.

Please visit Feedback to send us comments, suggestions etc, remembering to quote your order reference in any correspondence

Please contact us for return address details for your country. 

 

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